Refund and Cancellation Policy

Last updated: [07.01.2025]

This Refund and Cancellation Policy applies to all services booked through sunrisedivebali.com and sunrisedivebali.online.

1. Cancellation by the Customer

• Cancellations must be made at least 24 hours before the scheduled activity start time to be eligible for a refund.

• Cancellations made less than 24 hours before the activity will not be refunded.

• No-shows are non-refundable.

2. Refund Eligibility

• Refunds are issued only for cancellations made more than 24 hours in advance.

• Refunds will be processed to the original payment method.

• Transaction or payment gateway fees may be deducted where applicable.

3. Cancellation by Sunrise Dive Bali

Sunrise Dive Bali reserves the right to cancel or reschedule activities due to:

• Weather or sea conditions

• Safety concerns

• Equipment or operational issues

• Force majeure events

In such cases, customers may receive:

• A full refund, or

• The option to reschedule the activity

4. Non-Refundable Situations

Refunds will not be provided for:

• Late arrivals

• Early departures

• Failure to meet certification or medical requirements

• Customer dissatisfaction not related to service failure

5. Refund Processing Time

• Approved refunds are processed within 7–14 business days.

• Processing time may vary depending on banks or payment providers.

6. Policy Updates

Sunrise Dive Bali reserves the right to modify this policy at any time. Changes take effect immediately upon publication on the website.

7. Contact

For cancellation or refund requests, please contact us via our official website channels.